About Me
I’m a hands-on Senior Product Designer focused on making complex systems clearer, more usable, and more effective.
My work centers on enterprise UX, data-driven platforms, and legacy system modernization. I specialize in turning fragmented tools and workflows into cohesive product experiences that are easier to understand, easier to use, and better aligned to real user needs.
At the FDIC, I helped lead the design of BankFind Suite, bringing together seven previously separate applications into a unified public-facing product. That work improved usability, clarified the purpose of each feature, increased visibility of underused functionality, and drove measurable gains in engagement. One previously low-performing function increased from roughly 20 monthly interactions to about 200.
I’m most effective in environments where there is complexity, ambiguity, and an opportunity to improve the user experience through structure, workflow thinking, and design clarity. I work closely with product owners, SMEs, and developers, and I’m comfortable operating in Agile environments while staying focused on the end user.
Key outcomes from my work include:
• 100x increase in feature usage for under-utilized apps through improved information architecture
• Increased task efficiency through simplified workflows and clearer system structure
• 50%+ reduction in support escalations through UX-driven improvements
Core strengths:
• Enterprise and platform UX
• Legacy system modernization
• Advanced prototyping and workflow design
• Data-oriented interfaces and usability
• Section 508 accessibility
• Cross-functional collaboration
Tools: Axure RP9, Sketch, Adobe Creative Suite, ServiceNow, HTML/CSS/JavaScript awareness, Alteryx, UIPath
I’m currently focused on senior individual contributor roles where I can stay hands-on, solve complex problems, and help modernize systems that matter.
Agencies and Clients
Senior Product Designer / Systems Analyst II
Federal Deposit Insurance Corporation (FDIC) 2019 – Present
Led product design and UX strategy for BankFind Suite, an enterprise-level public-facing federal platform that unified seven legacy applications into a single, cohesive user experience.
Transformed seven disconnected legacy systems into a unified product, improving usability, discoverability, and cross-system clarity
Increased usage of underutilized features by 10x (20 → 200 monthly interactions) through improved information architecture and visibility
Partnered closely with product owners, SMEs, and developers to align user needs with business and technical constraints
Designed integrated workflows across previously siloed systems, enabling seamless user journeys across complex banking datasets
Reduced functional overlap and clarified product purpose through improved labeling, structure, and content strategy
Simplified navigation and clarified system structure, reducing user confusion and enabling faster task completion
Translated usability survey insights into targeted product and UX improvements, directly addressing user pain points
Reduced escalated support issues by more than 50% through knowledge base redesign and improved user guidance
Developed ServiceNow dashboards to surface system issues, significantly reducing response time and operational risk
Created advanced prototypes and wireframes in Axure RP9 to validate concepts and align stakeholders prior to development
Established reusable components to improve consistency and support scalable development
Ensured full Section 508 accessibility compliance across all user-facing experiences
Collaborated in Agile environment, contributing to backlog planning, epics, and feature definition
Awards
2025 Partnership for Public Service – Federal Data Excellence Award
BankFind Suite: Summary of Deposits2020 FDIC Chairman’s Disruptor Award – Nomination
Senior UX/UI Designer (Consultant)
ICANotes • August 2017 - August 2019
Led UX redesign of a complex software platform
Legacy application modernization
Partnered with developers to improve workflows and interface structure
Skills & Abilities
UX/UI Product Design
Senior experience with planning / designing / testing apps and websites from the ground up:
Agile methodology
design systems
design/functionality scopes
userflows
wireframes
prototyping
Q/A testing
Direct Mail and Traditional Print Work
I've worked the static experience of a print ad/piece, the revealing of a message experienced in direct mail, and the ongoing conversation of multi-touch DM campaigns.
Strategy and Concept
Develop the idea to solve problem
Branding
Maintaining brand and campaign across multiple communication channels
Interactive and Web
Flash banners, email, websites, microsites, intranets, content management systems
Integrated Campaigns
Orchestrated multiple channels (i.e. websites, banners, email, direct mail, etc) into a single rich marketing experience, this messages that grow and build over time, but which always work with a single voice.
Directing Photo/Video Shoots
Working in-studio with photographers and videographers to achieve the look and results I need.
Project & Team Management
Working closely with Project Management and Account teams to prioritize hot items, predict future allocation needs, and keep projects on time & on budget.
Expert Software Skills
Web Coding/UX/UI
Axure RP 9
Sketch
HTML4 & 5
CSS3
Javascript coding
Adobe Creative Suite
Photoshop
Illustrator
InDesign
Acrobat
After Effects
Flash with AS2
Multimedia
Audio / Video Editing
DVD
MS Office Suite
Word
Xcel
PowerPoint
Outlook
…plus much much more.
Education
Syracuse University - 1991
Bachelor of Fine Art - Illustration
magna cum laude
General Assembly - May 2017
User Experience Design
Alteryx Design - May 2021
Core Designer Certification
Continuing Education
Advanced Photoshop Techniques
Introduction to After Effects
W3Schools
CSS3
HTML5
JavaScript
Various Lynda.com tutorials
Drupal 7 Essential Training
Design for 508 with InDesign
HTML5
UX Design Tools: OmniGraffle